Terms and Conditions

These printed terms shall prevail over any other terms and no servant, agent or representative of ours has any authority to waive, vary, add to, omit and otherwise alter these terms.

All product prices at MikroTikBG.SHOP are listed with VAT (Value Added Tax).

Our products are sold and supplied on the following terms:

1. Exclusion of conditions, warranties, etc.

Our Sales & Technical Staff are available to advise buyers on how to obtain the best results with the products we sell but we do not accept any liability or responsibility for results, nor do we undertake that any product of ours is suitable for any particular purpose even though it may be. One of our reasons for this disclaimer of liability is that we have no control over the manufacture of articles in or to which our products may be used or applied or over the conditions under which our products may be used.

Any term, Condition or warranty as to the quality or fitness for any particular purpose of products or goods, weather express or implied by statute, common law or otherwise is hereby excluded.

2. Delivery and shipping cost

We ship directly from our warehouse in Bulgaria (European Union) to most countries of the world by UPS, DPD, DHL, regular post services or by other methods. If the customer does not indicate the preferred method of delivery we choose the most appropriate in our opinion.

All shipping costs are calculated by us individually for each order - on the basis of the size and weight of ordered products, their value and shipping method. We send shipping price and other delivery terms in order confirmation.

Customers can order another preferable shipping company for picking up the goods from our warehouse.

Please contact our sales office for further details including any customs clearance charge if applicable by phone +359 2 45 125 25 or by e-mail: info@mikrotikbg.shop

3. Payment Methods

We accept the following payment methods:

  • bank transfer,

  • PayPal

Our bank account details:

Account No. (IBAN): BG73PRCB92301051750001
Bank name: Procredit Bank Bulgaria


IMPORTANT. Please indicate your order number in payment details if you choose bank transfer.

We do not accept:

  • cheques or postal orders,

  • credit cards (Visa, MasterCard),

  • cash in any currency,

  • purchase orders,

  • direct debits or standing orders.

4. Duties and taxes

Customers from European Union may buy all our products without VAT only when provide valid European VAT ID Number. Otherwise the invoice will be issued with addition of 20% VAT tax. All customers from countries outside European Union will be invoiced without VAT.

Orders for shipment outside European Union are subject to applicable customs, duties and taxes, all of which are the responsibility of the customer.

5. Cancelling your Order

The customer may cancel the order at any stage before the payment has been sent.

In case customer wants to cancel the order after sending the payment he should contact us by phone: +359 2 45 125 25 or by e-mail: info@mikrotikbg.shop for further instructions.

6. Returns

The customer has the right to return the item within 14 days from the day of receiving. The product must be returned in an unchanged state and intact, unless the change was necessary within the boundaries of normal management. The returned product should be unused, clean, with the labels stuck on and packed in a way that ensures the lack of damage to the item during the course of transportation. The consumer returns the goods at his own cost and risk.

We will return all payments incurred by the consumer immediately and no later than a deadline of 14 days from the day of receiving the item. The return of payments made shall remain with the use of the same methods of payment used by the Client in the primary transaction, unless the Client clearly agrees to another solution.

7. Warranty

All the goods are supplied with a 12 month warranty from the date of purchase unless the specific goods have individual terms.

If you need to return a product, please contact us first by phone: +: +359 2 45 125 25 or by e-mail: info@mikrotikbg.shop.

Delivering product to us it should be packed into manufacturer’s packaging and in full set. If manufacturer's packaging is not available, product can be packed also in other packaging what is safe for transportation.

Product should be send to address: MTBG OOD, Tsar Simeon st.1, Burgas 8000, Bulgaria.

The consumer returns the goods at his own cost and risk.

The manufacturers undertake repair or replacement at their discretion. The product will be returned to the customer, with carriage paid if found to be under warranty. Seller’s and Manufacturer’s only obligation shall be to replace such quantity of the product proved to be defective. Neither the seller or manufacturer shall be liable for any loss or damage direct or consequential, arising out of the use or inability to use the product.

8. Consequential Loss

We shall not be liable to the buyer for any consequential loss or damages, such as late deliveries, lost production times, quality control, productivity, storage, third party involvement etc, howsoever arising and whether in contract or tort.